Privacy Policy
OBJECTIVE
This policy outlines:
- What information we collect about you and why, either:
- when you visit the website
- arrange a meeting with us via the scheduling system or directly
- request a service from us.
- How we use your personal information.
- How we protect your personal information.
- What rights you have in relation to the personal information that we hold about you.
Augment Limited is deemed to be a 'data controller' and is registered with the Isle of Man Information Commissioner, registration number: R003362. Unless we are obliged or permitted to do so by law, we will not disclose any of your personal information (data) to another third party without your consent.
We will never pass your information to any company so that they may market their products to you.
WHAT INFORMATION WE COLLECT ABOUT YOU
We may collect the following information, which includes personal information from you, when you visit our website or provide your details when booking a call with us:
- Name
- Contact details such as email addresses or telephone numbers
- IP Address of your computer
- Cookies
WHY WE COLLECT THE INFORMATION ABOUT YOU
The data collected will be used by us to:
- Contact you if you have made an enquiry via the website and asked us to contact you.
- Conduct analysis and look at trends to understand what our customers desire and need.
- Provide you with calendar invites for a scheduled call booked via our website.
Please refer to our cookie policy for further information in relation to why cookies are collected.
WHY CAN WE USE YOUR PERSONAL INFORMATION?
We will contact you based on the following:
- We will contact you based on the understanding that you have submitted your personal details, requesting further information from us, which we deem to be a legitimate business interest.
- We will contact you when you arrange an appointment with us, on the basis that we are fulfilling a pre-contractual requirement with you.
- If you have provided a testimonial for our use, we deem this to be a legitimate business interest.
- In relation to the legal requirements we have for accountancy purposes.
- If you have provided consent for us to provide you with marketing emails, to keep you informed of products, services and things we feel may be of interest to you.
WHO MIGHT YOUR PERSONAL INFORMATION BE PROVIDED TO?
We will only share your personal information with trusted partners where we are required to fulfil our obligations to you. If we do share it, we will ensure appropriate due diligence is carried out, so we are confident the necessary regulations are being met.
Your personal information may be shared with other companies to help us analyse and better understand our customers and their requirements.
At the time of writing this policy, the trusted partners are:
- Bright Manager - which is used to record appropriate personal information to enable us to fulfil our obligations to you and manage any agreed work to be undertaken.
- Xero - which is used to issue our invoices to you, where appropriate.
- Calendly - used to schedule appointments, when appropriate.
HOW WE PROTECT YOUR PERSONAL INFORMATION
To keep your personal information secure, we store it using standard encryption and information security policies, appropriate for the business. This means that your information is only accessible to individuals who are authorised to access it and only within our approved locations. If your personal information is transmitted to any of our trusted partners, appropriate security measures are in place to ensure it is not intercepted.
If you require further information in relation to how the third-party businesses, we have highlighted above, protect your personal information please refer to their individual privacy policies.
LOCATION OF YOUR PERSONAL INFORMATION
The recipients of any personal information submitted on the website, or via call booking form, will be members of Augment Limited and all data is retained in the IOM/UK. There may be occasional operational requirements to transfer your data outside of the IOM/UK, as a result of some of the 3rd parties we may use from time to time, however if we do this, the same degree of protection is given to your personal information as if it was stored and used within the IOM/UK and regulated in line with it's laws.
RETENTION PERIOD OF YOUR PERSONAL INFORMATION
Your personal information will be retained for as long as necessary in line with the legal reasons for utilising this information. When your information is no longer required it will be securely deleted from our records and any 3rd parties. Further information in relation to how long your personal information will be retained is available upon request.
YOUR RIGHTS
In relation to the personal information that we hold about you, you may have the following rights:
- Right To Be Informed - you have the right to ask to see what data we hold about you.
- Right To Access - to your personal information. If you wish to obtain a copy of the information, we hold about you please contact the relevant individual (contact details below) in writing with the subject 'Subject Access Request'. Generally, the information will be provided within one month, however, please be aware that we will take necessary takes to evidence your identity prior to releasing any personal information for your own security.
- Right To Rectification - if you believe the information, we hold about you to be incorrect or incomplete you have the right to ensure this is rectified. For further information please contact the individual stated below. This rectification should typically be complete within one month.
- Right to Erasure - also known as the right to be forgotten. In specific circumstances, you will have the right to have your personal information erased or to prevent processing. We can refuse your request for erasure if we have a legal obligation to continue to hold your personal information, but we will inform you if this is the case.
- Right to Object - you can ask us to stop contacting you, either by unsubscribing, by writing, calling or emailing us at hello@augment.im
CONTACT DETAILS
Further information can be obtained from hello@augment.im
RIGHT TO LODGE A COMPLAINT
Whilst we would like to be given the opportunity to put right any issues you may have initially; you have the right to lodge a complaint with the Information Commissioner if you are unhappy with how we have handled your personal information.
Information Commissioner
Telephone: +44 1624 693260
Date Last Reviewed: July 2024